How Belmond increased guest satisfaction and conversion
At Belmond, classical elegance meets innovation through Adyen’s payment technology.
As a leader in luxury hospitality, Belmond has embraced today's traveler demands with agility. Integrating with Adyen enables a seamless check-in to checkout process and ensures secure transactions through proxy tokenisation.
Guests can now fully immerse themselves in the Belmond experience from the moment they arrive, while staff benefit from a streamlined workflow.
90%
conversion rate across Belmond properties with Adyen
100%
of Belmond's eligible global hotel portfolio has integrated with Adyen
4.2%
uplift in Net Promoter Score (NPS) since partnering with Adyen